Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily stay again
8.2/10
Great
Rooms
6.8
Location
7.8
Service
9.2
Dining
7.6
Guest reviews
8.2/10
based on 5 reviews
7.3
7.3/10 based on 946 reviews
Victoria
United Kingdom,
January
2025
5.0/10
I enjoyed my stay at Shin-Osaka Sunny Stone Hotel, especially because of its friendly staff and convenient location near train stations, making travel around Osaka simple. However, the rooms felt a bit outdated and could use some modernization, which was disappointing considering the price.
Rooms
5.0
The room was clean but quite small and outdated. It felt like it hadn't seen any updates since the 80s, which was a bit off-putting. Also, I couldn't control the temperature, only having the options of low, medium, or high, which made the experience less comfortable.
Service
8.0
The staff were incredibly helpful and polite during my stay. They even provided assistance when I needed options for getting to the Shinkansen, which I appreciated.
Location
7.0
The hotel is in a quiet area, just a short walk from the subway and Shin-Osaka station, which made it easy to explore the city. However, being a bit far from tourist areas could be inconvenient if you're traveling with luggage.
Dining
6.0
Breakfast options were decent, with Japanese and Western choices, though I found it lacking in variety compared to what I expected. However, there are some restaurants nearby for quick bites.
Facilities
6.0
The facilities were basic but adequate. Housekeeping kept my room tidy, which I appreciated, and there were options for laundry.
Leo
United Kingdom,
January
2025
5.4/10
I had a pleasant stay at Shin-Osaka Sunny Stone Hotel, though finding the entrance at first was a bit tricky. The location was ideal, just a short walk from the subway and Shin-Osaka station, making it easy to explore. The room was compact but had everything I needed, although the absence of in-room Wi-Fi was a downside for me.
Rooms
8.0
The room was small but comfortable, featuring all necessary amenities like a fridge and kettle. I found the bed a bit stiff for my liking, but it was manageable.
Service
8.0
The staff were friendly and helpful, providing quick check-in and assistance throughout my stay. They even gave me a small treat upon arrival, which added a nice touch.
Location
8.0
Situated in a quiet area, the hotel is conveniently located, with easy access to public transport. It’s a mere ten minutes walk from Shin-Osaka station, which is perfect for exploring the Kansai region.
Dining
7.0
The breakfast was tasty and reasonably priced, with plenty of options. although it leaned more towards traditional Japanese fare rather than Western selections.
Facilities
6.0
The hotel provides basic facilities and a laundry service, though there was a notable lack of amenities in the lobby that were complimentary.
Lily
United Kingdom,
January
2025
5.4/10
I found my stay at Shin-Osaka Sunny Stone Hotel to be quite satisfactory. The rooms were comfortable, albeit on the smaller side, and the staff were welcoming and helpful. The location was convenient for subway access, though I did notice the surrounding area wasn't particularly lively. Overall, it’s a decent choice for a short stay in Osaka.
Rooms
8.0
The room was clean and comfortable, though a bit cramped for two with luggage. The bathroom was nice with a great shower, but similarly small.
Service
10.0
The staff were incredibly polite and eager to assist. They really made me feel welcomed. It was nice to have that level of hospitality.
Location
8.0
The hotel is located about 5 minutes from the Nishinakajimaminamigata subway station, which made getting to Shin-Osaka easy. However, the area around the hotel isn't very interesting.
Dining
7.0
While the dining options were decent and reasonably priced, there were very few Western choices. Still, I managed to find a few good spots to eat nearby.
Facilities
6.0
The hotel offers useful facilities like coin laundry and housekeeping, which came in handy during my visit. However, the overall appearance of the hotel felt a bit dated.
Logan
United Kingdom,
December
2024
7.4/10
My stay at Shin-Osaka Sunny Stone Hotel was quite pleasant overall, with a stellar location that made it easy to explore the area. The breakfast was a highlight for me, offering a variety of delicious options. However, I did notice a few downsides, such as some lingering smoke smell in the room and initial difficulty finding the hotel.
Rooms
6.0
The room size was decent and well-maintained, though I noticed a strong smell of smoke. Daily cleaning service kept everything tidy, but the bed was a bit stiff for my taste.
Service
10.0
The staff were extremely friendly and helpful, assisting with travel directions and making my stay more comfortable. They even offered to help with my luggage situation, which was appreciated.
Location
8.0
The location was excellent for accessing public transport, being just a short walk from the Nishinakajima-Minamigata subway station, but I did find it a bit tricky to locate the hotel at first.
Dining
9.0
The breakfast buffet was a real treat, offering a good range of options, including traditional Japanese dishes, and was well worth the money. It really felt like a home-cooked meal.
Facilities
7.0
The hotel offered various amenities including laundry facilities for a reasonable price. However, it would have been nice if a few more amenities were complimentary.
Sydney
United Kingdom,
November
2024
5.8/10
My stay at the Shin-Osaka Sunny Stone Hotel was quite enjoyable, highlighted by its great location and friendly staff. However, the room was a bit small and had some cleanliness issues. The breakfast options were diverse and satisfactory, making it a decent value overall.
Rooms
7.0
The room was quite compact, making it less ideal for two people with luggage. It felt cozy for a single traveler, but the cleaning could have been better; I found some leftover cigarette butts hidden under the bed. The bed was a bit stiff, which affected my comfort at night.
Service
10.0
The staff were very polite and accommodating, always ready to assist with any inquiries. They provided useful information about transportation and took care of my luggage issue promptly, which I truly appreciated.
Location
8.0
The location was definitely a strong point, just a short walk from Nishinakajima-Minamigata subway station, which connects you swiftly to major areas like Shin-Osaka and Umeda. Although the surrounding area wasn't particularly exciting, it was quiet and convenient for transport.
Dining
9.0
I opted for the included breakfast, which featured a variety of Japanese dishes like noodles, curry, and salad. Each day offered a slight variation, providing a good start to my mornings.
Facilities
7.0
The facilities include a reliable laundry service for those on longer trips and wonderful amenities in the lobby. However, most items were paid for, which I found a bit inconvenient.
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